A Flexible Approach Towards Self-Adapting Process Recommendations

Authors

  • Thomas Burkhart
  • Christoph Dorn
  • Dirk Werth
  • Peter Loos

Keywords:

Self-Adapting Process

Abstract

A company's ability to flexibly adapt to changing business requirements is one key factor to remain competitive. The required flexibility in people driven processes is usually achieved through ad-hoc workflows which are naturally highly unstructured. Effective guidance in ad-hoc workflows therefore requires a simultaneous consideration of multiple goals: support of individual work habits, classification of unstructured messages, exploration of crowd process knowledge, and automatic adaptation to changes. This paper presents a flexible approach towards the mapping of unstructured messages onto processes as well as patterns for self-adjusting and context-sensitive process recommendations based on the analysis of user behavior, crowd processes, and continuous application of process detection. Specifically, we classify users as eagles (i.e., specialists) or flock. The approach is evaluated in the context of the European research project Commius.

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Author Biographies

Thomas Burkhart

Institut fur Wirtschaftsinformatik (IWi)
Deutsches Forschungszentrum fur Kunstliche Intelligenz (DFKI)
Stuhlsatzenhausweg 3
66123 Saarbrucken, Germany

Christoph Dorn

Distributed Systems Group
Vienna University of Technology
Argentinierstr 8/184-1
1040 Vienna, Austria

Dirk Werth

Institut fur Wirtschaftsinformatik (IWi)
Deutsches Forschungszentrum fur Kunstliche Intelligenz (DFKI)
Stuhlsatzenhausweg 3
66123 Saarbrucken, Germany

Peter Loos

Institut fur Wirtschaftsinformatik (IWi)
Deutsches Forschungszentrum fur Kunstliche Intelligenz (DFKI)
Stuhlsatzenhausweg 3
66123 Saarbrucken, Germany

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Published

2012-01-26

How to Cite

Burkhart, T., Dorn, C., Werth, D., & Loos, P. (2012). A Flexible Approach Towards Self-Adapting Process Recommendations. Computing and Informatics, 30(1), 89–111. Retrieved from http://147.213.75.17/ojs/index.php/cai/article/view/155

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Section

Special Section Articles